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        T-Mobile, US SMS Delivery Delays via Short Codes and Toll-Free Numbers

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays when sending messages to T-Mobile US devices via short codes and Toll-Free numbers. This incident has been resolved.
        Posted Jan 27, 2021 - 08:42 PST

        Monitoring

        We are observing successful SMS delivery when sending messages via Short Codes and Toll-Free numbers to T-Mobile US devices. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jan 27, 2021 - 08:20 PST

        Investigating

        We are experiencing SMS delivery delays when sending messages to T-Mobile US devices via short codes and Toll-Free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jan 27, 2021 - 07:25 PST
        This incident affected: CARRIER NETWORK (SMS Short Code, North America, SMS Toll-Free, North America).