Call Failures to a Subset of Twilio Phone Numbers in Israel

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio Israel phone numbers has been resolved, and the service is functioning normally at this time.

Posted Aug 07, 2025 - 20:27 PDT

Update

We have started to see recovery for inbound calls to Twilio Israel phone numbers and will continue monitoring to ensure full restoration. We expect to share another update in 2 hours or sooner if more information becomes available.

Posted Aug 07, 2025 - 18:32 PDT

Monitoring

We have started seeing recovery for inbound calls to Twilio Israel phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 07, 2025 - 16:21 PDT

Update

We are continuing to investigate the issue causing call failures to a subset of Twilio phone numbers in Israel. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 07, 2025 - 14:26 PDT

Update

We are observing call failures to a subset of Twilio phone numbers in Israel. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 07, 2025 - 13:26 PDT

Investigating

Our monitoring systems have detected a potential issue with call failures to a subset of Twilio phone numbers in Israel. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 07, 2025 - 13:19 PDT

This incident affected: CARRIER NETWORK (Voice, Middle East & Africa).