SHAKEN/STIR Signing and Verification Failing

Incident Report for Twilio

Resolved

Signing and verification errors have been resolved and SHAKEN/STIR is operating normally at this time.

Posted Jun 30, 2021 - 14:16 PDT

Monitoring

SHAKEN/STIR is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 30, 2021 - 13:49 PDT

Investigating

We continue to investigate SHAKEN/STIR signing and verification failures. We inadvertently set this as "IDENTIFIED" in the previous post. Customers may see debugger alerts on inbound calls. Call completion is not affected; this only affects SHAKEN/STIR signing and verifying. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 30, 2021 - 11:45 PDT

Identified

We continue to investigate SHAKEN/STIR signing and verification failures. Customers may see debugger alerts on inbound calls. Call completion is not affected; this only affects SHAKEN/STIR signing and verifying. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 30, 2021 - 11:45 PDT

Update

We are still investigating SHAKEN/STIR signing failures. Customers may see debugger alerts on inbound calls. Actual calls are not affected. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 30, 2021 - 10:14 PDT

Update

We are investigating SHAKEN/STIR signing failures. Customers may see debugger alerts on inbound calls. Actual calls are not affected. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Jun 30, 2021 - 09:22 PDT

Investigating

Our monitoring systems have detected a potential issue with SHAKEN/STIR signing and verification failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 30, 2021 - 09:00 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).