Elevated Latency on TwiML to Modify and End Calls

Incident Report for Twilio

Resolved

The issue causing increased latency on TwiML verbs and Conferencing to modify and end calls has been resolved. Programmable Voice Conference and TwiML services are operating normally at this time.

Posted Aug 19, 2021 - 13:37 PDT

Update

We are observing recovery with the issue causing increased latency on TwiML verbs and Conferencing to modify and end calls. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 19, 2021 - 11:46 PDT

Monitoring

We are observing recovery with the issue causing increased latency on TwiML verbs and Conferencing to modify and end calls. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 19, 2021 - 11:02 PDT

Update

Twilio is currently experiencing increased latency for customers who are using the TwiML verbs and Conferencing to modify and end calls. Our engineers are currently working to investigate the latency. We will update in an hr or as soon as we have more information.

Posted Aug 19, 2021 - 10:39 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice Conference and TwiML services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 19, 2021 - 10:33 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Conference US1, TwiML US1).