Audio Quality Degradation in Twilio Mexico Local Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing audio quality issues in Twilio Mexico Local Numbers. This incident has been resolved.

Posted Jul 20, 2022 - 20:22 PDT

Update

We continue to observe that the audio quality for Twilio Mexico Local Numbers is no longer degraded. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 20, 2022 - 20:03 PDT

Monitoring

Audio quality for Twilio Mexico Local Numbers is no longer degraded. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 20, 2022 - 18:03 PDT

Update

We continue investigating the audio quality degradation issue. Customers may experience choppy audio for Calls to a subset of Twilio Mexico local numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 20, 2022 - 13:55 PDT

Update

We continue investigating the audio quality degradation issue. Customers may experience choppy audio for Calls to a subset of Twilio Mexico local numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 20, 2022 - 11:55 PDT

Update

We are investigating an audio quality degradation issue. Customers may experience choppy audio for Calls to a subset of Twilio Mexico local numbers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 20, 2022 - 11:07 PDT

Investigating

Our monitoring systems have detected a potential issue with audio quality in Twilio Mexico Local Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 20, 2022 - 11:01 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).