MMS Delivery Delays to U.S. From a Small Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays to U.S. from a small subset of short codes. This incident has been resolved.

Posted Oct 30, 2021 - 01:46 PDT

Monitoring

We are observing recovery in MMS delivery delays to U.S. from a small subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 29, 2021 - 23:56 PDT

Update

We are experiencing MMS delivery delays to U.S. from a small subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 29, 2021 - 20:50 PDT

Update

We are experiencing MMS delivery delays to U.S. from a small subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 29, 2021 - 16:50 PDT

Update

We are experiencing MMS delivery delays to U.S. from a small subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 29, 2021 - 14:55 PDT

Update

We are experiencing MMS delivery delays to U.S. from a small subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 29, 2021 - 13:59 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 29, 2021 - 13:54 PDT

This incident affected: CARRIER NETWORK (MMS Long Code, North America, MMS Short Code, North America).