US Verizon MMS Delays Over Toll-Free

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to US Verizon over Toll-Free numbers. This incident has been resolved.

Posted Oct 21, 2021 - 20:00 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to US Verizon over Toll-Free. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 21, 2021 - 18:02 PDT

Update

We are still experiencing MMS delivery delays to US Verizon over Toll-Free. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 21, 2021 - 17:38 PDT

Update

We are still experiencing MMS delivery delays to US Verizon over Toll-Free. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 21, 2021 - 13:41 PDT

Update

We are still experiencing MMS delivery delays to US Verizon over Toll-Free. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Oct 21, 2021 - 11:48 PDT

Update

We are experiencing MMS delivery delays to US Verizon over Toll-Free. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 21, 2021 - 10:51 PDT

Investigating

Our monitoring systems have detected a potential issue with Verizon MMS delays over a subset of US Shortcodes and Toll-Free. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 21, 2021 - 10:16 PDT

This incident affected: CARRIER NETWORK (MMS Long Code, North America, MMS Toll-Free, North America).