SMS Delivery Failures to Touch Network in Lebanon

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to the Touch network in Lebanon. This incident has been resolved.

Posted Aug 05, 2023 - 14:15 PDT

Monitoring

We are observing successful SMS delivery to the Touch network in Lebanon. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 05, 2023 - 12:20 PDT

Update

We continue to experience SMS delivery failures when sending messages to the Touch network in Lebanon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Posted Aug 04, 2023 - 12:24 PDT

Update

We are continuing our investigation, and have confirmed that SMS, Middle East & Africa is affected by SMS delivery failures to Touch network in Lebanon

Posted Aug 04, 2023 - 06:33 PDT

Update

We continue to experience SMS delivery failures when sending messages to the Touch network in Lebanon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Aug 03, 2023 - 20:25 PDT

Update

We are still experiencing SMS delivery failures when sending messages to Touch network in Lebanon. Our engineers have been working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Aug 03, 2023 - 12:28 PDT

Update

We are still experiencing SMS delivery failures when sending messages to Touch network in Lebanon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 03, 2023 - 08:27 PDT

Update

We are still experiencing SMS delivery failures for Touch network in Lebanon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 03, 2023 - 06:30 PDT

Investigating

We are experiencing SMS delivery failures for Touch Network in Lebanon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 03, 2023 - 05:37 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).