Access Identify Verification API Errors

Incident Report for Twilio

Resolved

Verification API errors in Canada. has been resolved and identity verification is operating normally at this time.

Posted May 17, 2024 - 15:40 PDT

Monitoring

Identity Verification API errors in Canada is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted May 17, 2024 - 13:35 PDT

Update

We are currently investigating Identity Verification API errors in Canada. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 17, 2024 - 12:35 PDT

Investigating

Our monitoring systems have detected a potential issue Identity Verification impacting:
Verify
Verify Silent Network Auth
Lookup Identity Match
Lookup Line Type Intelligence [Legacy API]
Lookup Line Type Intelligence [Twilio API]
Lookup SIM Swap
Legacy Identity MatchAndAttributes
. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 17, 2024 - 12:27 PDT

This incident affected: CARRIER NETWORK (Verify Silent Network Auth, Lookup Identity Match, Lookup Line Type Intelligence [Legacy API], Lookup Line Type Intelligence [Twilio API], Lookup SIM Swap, Legacy Identity MatchAndAttributes).