Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Wireless Devices with IP range 25.0.0.0/8 unable to upload
Incident
Report for Twilio
Resolved
The issue with customers being unable to upload data has been resolved and Programmable Wireless SIMs are operating normally at this time.
Update
We are addressing the issue where customer devices that register to the network using Programmable Wireless SIMs and are assigned an IP addresses in the 25.0.0.0/8 range may not be able to use data. We are working with engineers at the network operator to implement a fix. It is possible the device will reattach with a newly assigned IP address if the customer issues a SIM Reset https://www.twilio.com/docs/iot/wireless/api/sim-resource#reset-a-sims-connectivity. They may need to perform this multiple times as IP assignment can be a bit random. We expect to provide another update in 8 hours or as soon as we have more information.
Identified
We are addressing the issue where customer devices that register to the network using Programmable Wireless SIMs and are assigned an IP addresses in the 25.0.0.0/8 range may not be able to use data. We are working with engineers at the network operator to implement a fix. It is possible the device will reattach with a newly assigned IP address if the customer issues a SIM Reset. They may need to perform this multiple times as IP assignment can be a bit random. We expect to provide another update in 4 hours or as soon as we have more information.
Update
Twilio Engineers are still investigating an issue where customer devices that register to the network using Programmable Wireless SIMs and are assigned an IP addresses in the 25.170.0.0/16 and 25.0.0.0/8 range may not be able to use data. We are working with engineers at the network operator to implement a fix. It is possible the device will reattach with a newly assigned IP address if the customer issues a SIM Reset. They may need to perform this multiple times as IP assignment can be a bit random. We will update in 4 hours or as soon as we have more information.
Update
Twilio Engineering are still investigating an issue where customer devices that register to the network using Programmable Wireless SIMs and are assigned an IP addresses in the 25.170.0.0/16 range may not be able to use data. To mitigate this customer devices need to re-register to the network (for example by restarting the device) until they get an IP address outside of this range. We will update in 2 hours or as soon as we have more information.
Update
Twilio Engineering are investigating an issue where customer devices that register to the network using Programmable Wireless SIMs and are assigned an IP addresses in the 25.170.0.0/16 range may not be able to use data. To mitigate this customer devices need to re-register to the network (for example by restarting the device) until they get an IP address outside of this range. We will update in 1 hour or as soon as we have more information.
Investigating
Our monitoring systems have detected a potential issue with customers being unable to upload data while using Twilio wireless. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.