Conference Logs not Available on Console

Incident Report for Twilio

Resolved

We are no longer seeing errors when accessing Conference logs from the Console. This incident has been resolved.

Posted Nov 20, 2020 - 03:30 PST

Update

We are observing issues displaying Conference logs in Twilio's console for a subset of accounts. Users may encounter the error - "Sorry, we could not retrieve your Conferences data". There is no impact on Conference Calls. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 20, 2020 - 02:40 PST

Investigating

Our monitoring systems have detected a potential issue with Conference Logs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 20, 2020 - 02:26 PST

This incident affected: PROGRAMMABLE VOICE (Conference).