SMS Delivery Delays from Twilio to Viva Dominican Republic

Incident Report for Twilio

Resolved

We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

Posted Aug 21, 2026 - 15:00 PDT

Identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Viva network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 21, 2026 - 14:46 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Viva network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 21, 2026 - 14:40 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).