SMS Delivery Delays and Failures from Twilio to Hi3G Italy

Incident Report for Twilio

Monitoring

We have observed a recovery in SMS delivery from Twilio to Hi3G network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 02, 2026 - 23:15 PDT

Update

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Hi3G network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 02, 2026 - 22:31 PDT

Update

Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Hi3G network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 02, 2026 - 18:31 PDT

Update

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Hi3G network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 02, 2026 - 16:31 PDT

Identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Hi3G network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 02, 2026 - 15:22 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Hi3G network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 02, 2026 - 14:48 PDT

This incident affects: CARRIER NETWORK (SMS, Europe).