SMS Delivery Failures to Brazil via Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS Delivery Failures when sending SMS to Brazil via a Subset of Shortcodes. This incident has been resolved.

Posted Dec 15, 2025 - 13:00 PST

Monitoring

We are observing successful SMS delivery to Brazil via Subset of Shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 15, 2025 - 11:09 PST

Update

We are experiencing SMS delivery failures to Brazil via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Dec 15, 2025 - 05:41 PST

Update

We are experiencing SMS delivery failures to Brazil via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 15, 2025 - 01:48 PST

Update

We are experiencing SMS delivery failures to Brazil via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 14, 2025 - 23:55 PST

Investigating

We are experiencing SMS Delivery Failures From Brazil via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 14, 2025 - 22:55 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).