Flex Connectivity Issues

Incident Report for Twilio

Resolved

We are no longer seeing issues with Flex connectivity. This incident has been resolved.

Posted Mar 12, 2021 - 11:24 PST

Monitoring

We are seeing recovery in Flex connectivity. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 12, 2021 - 10:55 PST

Identified

Our systems experienced reports of Flex connectivity issues. Service was degraded between 09:40 and 09:47 Pacific Time on 03/12/2021. During this period customers may have experienced some failures utilizing their Flex application. We are still investigating and will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 12, 2021 - 10:42 PST

Investigating

Our monitoring systems have detected a potential issue with Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 12, 2021 - 10:16 PST

This incident affected: FLEX (Flex Application Platform).