Toll-Free Verifications stuck in Review

Incident Report for Twilio

Resolved

Our engineers have deployed a fix for the Toll-free registration issue, and are now working on resolving impacted registrations. This will be completed and visible to customers over the following few hours. This incident is resolved.

Posted Sep 03, 2024 - 13:30 PDT

Monitoring

We are observing recovery with Toll-free registrations. We are continuing to monitor the issue, and will follow-up again in 30 minutes.

Posted Sep 03, 2024 - 13:00 PDT

Update

We are continuing to investigate the issue with Toll-Free registrations. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 03, 2024 - 12:32 PDT

Update

Starting Thursday the 29th, Toll-Free registrations have been stuck in Review without progressing to a terminal state. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 03, 2024 - 11:32 PDT

Investigating

We've become aware of a potential issue with TollFree registration. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 03, 2024 - 11:03 PDT

This incident affected: PROGRAMMABLE MESSAGING (Toll-free verification).