Stuck and Ghost Task in Realtime View and Team View in Flex Insights

Incident Report for Twilio

Resolved

The issue causing calls stuck in the queue and ghost tasks in Flex insights has been resolved, and the service is functioning normally at this time.

Posted Dec 24, 2021 - 02:15 PST

Monitoring

We have started seeing recovery for the issue causing calls stuck in the queue and ghost tasks in Flex insights. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Dec 24, 2021 - 01:44 PST

Update

Our engineers continue to work on a fix for the issue causing stuck and ghost tasks in the Realtime and Team views in Flex Insights. The fix is expected to take some time to be completely finalized. We will provide an update in 16 hours or as soon as more information becomes available.

Posted Dec 23, 2021 - 16:20 PST

Update

Our engineers have identified the root cause of the problem and are currently still working on a fix for it, the fix is expected to take some time to be completely finalized, we will provide an update in 8 hour or as soon as more information becomes available.

Posted Dec 23, 2021 - 08:21 PST

Identified

Our engineers have identified the root cause of the problem and are currently still working on a fix for it, the fix is expected to take some time to be completely finalised, we will provide an update in 4 hour or as soon as more information becomes available.

Posted Dec 23, 2021 - 04:26 PST

Update

Our engineers are currently still working on a fix that will terminate the stuck tasks and calls which are stuck in queues of Flex insights, the fix is expected to take some time to be completely finalised, we will provide an update in 4 hour or as soon as more information becomes available.

Posted Dec 23, 2021 - 03:54 PST

Update

Our engineers are currently working on a fix that will terminate the stuck tasks and calls which are stuck in queues of Flex insights, we will provide an update in 2 hour or as soon as more information becomes available.

Posted Dec 23, 2021 - 01:57 PST

Investigating

We are investigating a reported issue related to some tasks and calls stuck in queues, and some other ghost tasks in Flex insights, our engineers are working on getting the issue resolved, we will provide an update in 1 hour or as soon as more information becomes available.

Posted Dec 23, 2021 - 01:04 PST

This incident affected: FLEX (Flex Insights).