Automated Alert: Minimal Customer Impact

Incident Report for Twilio

Resolved

We have fully investigated the issue with outbound 10DLC MMS pricing issues with messages triggered by our automated alert, and it was determined that the impact was limited to a small set of customers, who will be contacted individually to address any concerns. All systems are operational.

Posted Sep 16, 2022 - 07:07 PDT

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with outbound 10DLC MMS pricing messages. During this period, customers may have experienced discrepancy in cost. We will follow up and provide customer impact details within 2 hours.

Posted Sep 16, 2022 - 06:27 PDT

This incident affected: TWILIO PLATFORM (Billing).