Delays with message delivery status callbacks and delivery status in the messaging API

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Apr 07, 2020 - 14:58 PDT

Monitoring

We continue to process queued callbacks received during the event and will provide an update when processing has completed. Messaging systems are fully operational.

Posted Apr 07, 2020 - 13:42 PDT

Update

Our engineers have recovered inbound message processing. No inbound message delivery delays are occurring and all queued incoming messages are being delivered. Status callbacks for current inbound messages are fully operational. Queued status callbacks received during the event are being processed. We will provide an update on the queued callbacks as soon as possible.

Posted Apr 07, 2020 - 13:22 PDT

Update

Our engineers continue to work on the issue impacting message status call back delays and delays receiving messages to Twilio numbers. We will provide an update as soon as we have more information.

Posted Apr 07, 2020 - 11:47 PDT

Update

Our engineers continue to work on the issue impacting message delivery status callbacks. We are also seeing delays receiving messages to Twilio numbers. We will provide an update as soon as we have more information.

Posted Apr 07, 2020 - 10:45 PDT

Investigating

Our monitoring systems have detected an issue with message delivery status callbacks and delivery status in the messaging API. Message delivery is not impacted. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 07, 2020 - 10:28 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).