SMS Delivery Report Delays to Verizon USA From a Subset of Twilio Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery report delays when sending to the Verizon network in the USA from a subset of Twilio Short Codes. This incident has been resolved.

Posted Dec 08, 2022 - 09:29 PST

Monitoring

We are observing recovery in SMS delivery report delays when sending to the Verizon network in the USA, from a subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 08, 2022 - 07:33 PST

Update

We are continuing to experience delays in receiving SMS message delivery reports, when sending to the Verizon network in the USA, from a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours, or as soon as more information becomes available.

Posted Dec 08, 2022 - 05:47 PST

Update

We are continuing to experience delays in receiving SMS message delivery reports, when sending to the Verizon network in the USA, from a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours, or as soon as more information becomes available.

Posted Dec 08, 2022 - 03:47 PST

Investigating

We are experiencing delays in receiving SMS message delivery reports, when sending to the Verizon network in the USA, from a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour, or as soon as more information becomes available.

Posted Dec 08, 2022 - 02:47 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).