Outbound SMS Delays to 3, Hutchison network in Indonesia

Incident Report for Twilio

Resolved

SMS services are operating normally.

Posted Dec 14, 2018 - 02:51 PST

Monitoring

Our monitoring shows recovery for the operator issue resulting in SMS delivery delay to the 3, Hutchison network in Indonesia. Our engineers have confirmed from internal testing and metrics that SMS delivery has returned to normal and will continue to monitor the situation.

Posted Dec 14, 2018 - 02:31 PST

Investigating

We have detected an operator issue resulting in SMS delivery delay to the 3, Hutchison network in Indonesia. We are working with our carrier partners to resolve the issue and will provide an update as soon as possible.

Posted Dec 14, 2018 - 01:40 PST

This incident affected: PROGRAMMABLE MESSAGING (SMS).