500s for billing-related APIs

Incident Report for Twilio

Resolved

Billing APIs and Console pages was degraded for 30 minutes between 9:20 and 9:50 Pacific Time on 05/10/2023. During this period, customers may have experienced timeouts and were unable to setup new Flex Accounts, unable to upgrade their Flex Accounts from Flex Trial to Paid and billing information in the console failed to load. The issue has now been resolved.

Posted May 10, 2023 - 10:07 PDT

Investigating

Our monitoring systems have detected a potential issue with some APIs querying billing data are currently degraded. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 10, 2023 - 09:39 PDT