SMS Delivery Delays to MTN Network in Nigeria

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to the MTN network in Nigeria. This incident has been resolved.

Posted Jan 29, 2024 - 19:47 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to MTN network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 29, 2024 - 17:34 PST

Update

We are no longer experiencing SMS delivery delays when sending messages to Airtel network; however, we continue experiencing SMS delivery delays when sending messages to the MTN network in Nigeria. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 4 hours as soon as more information becomes available.

Posted Jan 29, 2024 - 11:47 PST

Update

We are observing recovery in SMS delivery delays when sending messages to the Airtel network; however, we continue experiencing SMS delivery delays when sending messages to the MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours as soon as more information becomes available.

Posted Jan 29, 2024 - 09:50 PST

Investigating

We are experiencing SMS delivery delays when sending messages to MTN and Airtel Networks in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour as soon as more information becomes available.

Posted Jan 29, 2024 - 08:50 PST

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).