Delays in Voice Insights Call Events and Metrics

Incident Report for Twilio

Resolved

We are no longer observing delays in Voice Insights Call Events and Metrics. This incident has been resolved.

Posted Nov 08, 2022 - 17:12 PST

Monitoring

We are observing recovery with the issue with delays in Voice Insights Call Events and Metrics. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 08, 2022 - 15:18 PST

Update

We are continuing to address the issue with delays in Voice Insights Call Events and Metrics, and our engineering teams are beginning to see improvements. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 08, 2022 - 15:05 PST

Identified

We are addressing the issue with delays in Voice Insights Call Events and Metrics. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 08, 2022 - 13:55 PST

Update

We are investigating delays with Voice Insights Call Events and Metrics. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 08, 2022 - 13:10 PST

Investigating

Our monitoring systems have detected a potential issue with Delays in Call Events and Metrics. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 08, 2022 - 12:40 PST

This incident affected: PROGRAMMABLE VOICE US1 (Voice Insights US1).