Subset of Call Failures to France

Incident Report for Twilio

Resolved

The issue affecting inbound and outbound calls to France has been resolved, and the service is functioning normally at this time.

Posted Mar 10, 2022 - 10:08 PST

Monitoring

We have started seeing recovery for inbound and outbound calls to France for the last 90 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 10, 2022 - 08:07 PST

Update

We are observing a subset of inbound and outbound call failures to France. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 10, 2022 - 07:09 PST

Investigating

We've become aware of a potential issue with calls to France returning SIP error code 500. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 10, 2022 - 06:43 PST

This incident affected: CARRIER NETWORK (Voice, Europe).