Undelivered Outbound Toll Free MMS Messages

Incident Report for Twilio

Resolved

The issue with undelivered outbound toll-free MMS messages has been resolved and the service is operating normally at this time.

Posted Mar 23, 2021 - 17:35 PDT

Monitoring

We are observing successful toll-free MMS delivery for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 23, 2021 - 16:59 PDT

Investigating

Our monitoring systems have detected a potential issue with undelivered outbound toll-free MMS messages that were attempted between 3:56 and 4:16 PM Pacific time. Our engineering team has been alerted and is actively investigating. We will update in 30 minutes or as soon as we have more information.

Posted Mar 23, 2021 - 16:35 PDT

This incident affected: CARRIER NETWORK (MMS Toll-Free, North America).