SMS Delivery Delays to Altice Network for a Subset of Short Codes, Long Codes and Toll-Free Numbers in United States of America.

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. This incident has been resolved.

Posted Feb 16, 2026 - 20:23 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 16, 2026 - 18:23 PST

Update

We continue to experience SMS delivery delays on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available

Posted Feb 16, 2026 - 16:53 PST

Update

We continue to experience SMS delivery delays on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available

Posted Feb 16, 2026 - 14:52 PST

Update

We are experiencing SMS delivery delays on the Altice network for a subset of Short Codes, Long Codes, and Toll-Free numbers in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Feb 16, 2026 - 13:52 PST

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Altice network for a subset of Short Codes and Long codes in United States of America. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 16, 2026 - 13:39 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America).