SMS Delivery Report Delays To Multiple Networks In New Zealand Via A Subset of Shortcode

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending to multiple networks in New Zealand via a subset of Shortcode. This incident has been resolved.

Posted Mar 11, 2024 - 21:29 PDT

Monitoring

We are observing recovery in delivery report delays when sending to multiple networks in New Zealand via a subset of Shortcode. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 11, 2024 - 19:29 PDT

Investigating

We are experiencing delays in receiving message delivery reports when sending to multiple networks in New Zealand via a subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 11, 2024 - 18:29 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).