MMS Delivery Delays in the US Over a Subset of Shortcodes

Incident Report for Twilio

Resolved

We have identified the impacted customers experiencing MMS delivery delays in the US over a subset of short codes. We are closing this incident and will reach out to these customers individually for further follow-ups.

Posted Aug 11, 2022 - 11:19 PDT

Update

We have identified the issue that is causing MMS delivery delays in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Aug 11, 2022 - 05:41 PDT

Update

We have identified the issue that is causing MMS delivery delays in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Aug 10, 2022 - 21:41 PDT

Update

We have identified the issue that is causing MMS delivery delays in the US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 10, 2022 - 17:41 PDT

Identified

We have identified the issue that is causing MMS delivery delays in the US over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 10, 2022 - 15:15 PDT

Update

We are experiencing MMS delivery delays to US phone numbers over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 10, 2022 - 13:58 PDT

Investigating

Our monitoring systems have detected a potential issue of MMS delivery delays in the US over a subset of shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 10, 2022 - 13:50 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).