SMS Delivery Reports Delay to Multiple Networks in the US from a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending to multiple networks in the US over a subset of short codes. This incident has been resolved.

Posted Apr 29, 2024 - 01:52 PDT

Monitoring

We are observing a recovery in delivery report delays when sending messages to Multiple Networks in the US from a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 28, 2024 - 23:53 PDT

Update

We are continuing to experience SMS delivery reports delay when sending messages to Multiple networks in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 28, 2024 - 20:26 PDT

Update

We are continuing to experience SMS delivery reports delay when sending messages to Multiple networks in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Posted Apr 28, 2024 - 18:26 PDT

Update

We are continuing to investigate this issue.

Posted Apr 28, 2024 - 17:42 PDT

Update

We are experiencing SMS delivery delays when sending messages to Multiple networks in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Posted Apr 28, 2024 - 17:33 PDT

Update

We've become aware of a potential issue with SMS delivery delays to Multiple networks in the US from a subset of shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 28, 2024 - 17:09 PDT

Update

We are continuing to investigate this issue.

Posted Apr 28, 2024 - 17:07 PDT

Investigating

Posted Apr 28, 2024 - 17:06 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).