Flex Agent Copilot Note Generation Issues

Incident Report for Twilio

Investigating

We are investigating an issue affecting Flex Agent Copilot, where auto-generation of notes is currently failing for a subset of customers. Other Flex features remain operational, and our engineering team is actively working to resolve the failure. We will provide our next update in 1 hour or as soon as more details become available.

Posted Oct 28, 2026 - 20:50 PDT

This incident affects: FLEX (Flex Agent Copilot).