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        Outbound Call Failures from a Subset of Twilio Mexico Numbers to Mexico Mobile Numbers

        Incident Report for Twilio

        Resolved

        Outbound PSTN calls were degraded for 3 hours and 20 minutes between 07:00 and 10:20 Pacific Time on 07/30/2021. During this period, customers may have experienced call failures from a subset of Twilio Mexico numbers to Mexico mobile numbers. The issue has now been resolved.
        Posted Jul 30, 2021 - 10:50 PDT

        Investigating

        Our monitoring systems have detected a potential issue with programmable voice calls failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Jul 30, 2021 - 10:24 PDT
        This incident affected: CARRIER NETWORK (SMS Long Code, North America).
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