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Outbound Call Failures from a Subset of Twilio Mexico Numbers to Mexico Mobile Numbers
Incident
Report for Twilio
Resolved
Outbound PSTN calls were degraded for 3 hours and 20 minutes between 07:00 and 10:20 Pacific Time on 07/30/2021. During this period, customers may have experienced call failures from a subset of Twilio Mexico numbers to Mexico mobile numbers. The issue has now been resolved.
Investigating
Our monitoring systems have detected a potential issue with programmable voice calls failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS Long Code, North America).
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