Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Inbound Call Delay To subset of Singapore Numbers
Incident
Report for Twilio
Resolved
The issue affecting inbound calls to Twilio Singapore phone numbers has been resolved, and the service is functioning normally at this time.
Update
We are seeing recovery for inbound calls to Singapore phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
Monitoring
We have started seeing recovery for inbound calls to Singapore phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are continuing to observe inbound call delay to a subset of Singapore phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are continuing to observe inbound call failures to a subset of Singapore phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Monitoring
We have started seeing recovery for inbound calls to Singapore phone numbers since 19:00 PST. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are observing inbound call failures to a subset of Singapore phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with where a subset of Singapore numbers are experiencing inbound call failure. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (Voice, APAC).