SMS Delivery Issue to Saudi Arabia/Iraq Zain Mobile Devices

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Aug 09, 2019 - 23:05 PDT

Monitoring

We are seeing signs of recovery for traffic. To ensure that service has been fully restored, we will continue to monitor.

Posted Aug 09, 2019 - 22:30 PDT

Investigating

We have detected an issue that SMS messages sent to Zain mobile devices in both Saudi Arabia and Iraq are not being delivered. We are working with our carrier partners to resolve the issue and will provide an update as soon as possible.

Posted Aug 09, 2019 - 19:31 PDT