SMS Delivery Failures to Tigo and Zantel Networks in Tanzania

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to the Tigo and Zantel networks in Tanzania. This incident has been resolved.

Posted Mar 17, 2024 - 21:30 PDT

Monitoring

We are observing a recovery from the SMS delivery failures to the Tigo and Zantel networks in Tanzania. We are monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 17, 2024 - 19:30 PDT

Update

We continue to experience SMS delivery failures to the Tigo and Zantel networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 17, 2024 - 19:22 PDT

Investigating

During the monitoring period, we continued to observe SMS delivery failures when sending messages to the Tigo and Zantel networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 17, 2024 - 18:22 PDT

Update

We are still observing recovery in SMS delivery failures when sending messages to Tigo and Zantel networks in Tanzania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 17, 2024 - 16:22 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Tigo and Zantel networks in Tanzania. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 17, 2024 - 14:21 PDT

Update

We continue experiencing SMS delivery failures to TiGO and Zantel networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Mar 17, 2024 - 02:57 PDT

Update

We continue experiencing SMS delivery failures to tiGO and Zantel networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Mar 16, 2024 - 19:03 PDT

Update

We continue experiencing SMS delivery failures to tiGO and Zantel networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 16, 2024 - 15:03 PDT

Update

We continue experiencing SMS delivery failures to tiGO and Zantel networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 16, 2024 - 13:03 PDT

Update

We are experiencing SMS delivery failures to tiGO and Zantel networks in Tanzania. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 16, 2024 - 12:03 PDT

Investigating

Posted Mar 16, 2024 - 12:01 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).