SMS Delivery Delays from a Subset of Twilio Alphanumeric Numbers to SFR France

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Numbers to SFR network subscribers in France is operating normally.

Posted Jul 10, 2026 - 06:10 PDT

Monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Numbers to SFR network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 10, 2026 - 04:52 PDT

Identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to SFR network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 10, 2026 - 04:33 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to SFR network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 10, 2026 - 03:48 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).