SMS Delivery Failures From a Subset of Portugal Twilio Phone Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures from a subset of Portugal Twilio phone numbers. This incident has been resolved.

Posted Aug 18, 2025 - 17:04 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to subset of Portugal Twilio phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 18, 2025 - 15:01 PDT

Update

We are experiencing SMS delivery failures from a subset of Portugal Twilio phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 18, 2025 - 13:01 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery failures to a subset of phone numbers in Portugal. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 18, 2025 - 12:46 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).