SMS Delivery Delays to Small Carriers in the United States From a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to small carriers in the United States for a subset of short codes. This incident has been resolved.

Posted Sep 02, 2025 - 20:44 PDT

Monitoring

We are observing recovery in SMS delivery when sending messages to small carriers in the United States for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 02, 2025 - 18:54 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to small carriers in the United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available

Posted Sep 02, 2025 - 17:04 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to Pinger in the USA for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 02, 2025 - 15:30 PDT

Update

We are experiencing SMS delivery delays when sending messages to Pinger in the USA for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 02, 2025 - 14:30 PDT

Investigating

Our monitoring systems have detected a potential issue of SMS delivery delays to Pinger in the USA for a subset ofshortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 02, 2025 - 14:23 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).