Delays in inbound and outbound US Toll-Free messages

Incident Report for Twilio

Resolved

All systems are opertaional.

Posted Nov 05, 2018 - 21:59 PST

Monitoring

We are observing recovery of delivery delay for Toll-Free messages. Our engineering team will continue to monitor and provide an update as soon as possible.

Posted Nov 05, 2018 - 20:38 PST

Update

Our engineers continue to work with carrier partner to resolve this issue. We will provide an update as soon as possible.

Posted Nov 05, 2018 - 19:38 PST

Update

We have identified an issue with delays in outbound messages from US Toll-free numbers. The delay for outbound messages is 7+minutes. We are still experiencing delays in inbound messages to US Toll-Free numbers. Our engineers are working with our carrier partner to resolve this issue. We will provide an update as soon as possible.

Posted Nov 05, 2018 - 16:53 PST

Identified

We are experiencing delays in receiving inbound toll-free messaging from our carrier partner for multiple US operators. Our carrier partner continues to troubleshoot the issues but we are currently experiencing messages delays of 11+ minutes for each message from multiple US operators. We will provide an update as soon as possible.

Posted Nov 05, 2018 - 16:05 PST

This incident affected: PROGRAMMABLE MESSAGING (SMS).