SMS Delivery Delays and Failures From Twilio Alphanumeric Sender IDs to Multiple Networks in United Arab Emirates

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender IDs to network subscribers on affected networks in the United Arab Emirates is operating normally.

Posted Mar 02, 2026 - 17:23 PST

Monitoring

We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 02, 2026 - 15:23 PST

Update

We are continuing to investigate SMS delivery delays and failures from Twilio Alphanumeric Sender IDs to multiple networks in the United Arab Emirates. Our team is actively working on this issue and will provide another update in 8 hours, or sooner if more information becomes available.

Posted Mar 02, 2026 - 12:58 PST

Update

We are continuing to investigate SMS delivery delays and failures from Twilio Alphanumeric Sender IDs to multiple networks in the United Arab Emirates. Our team is actively working on this issue and will provide another update in 4 hours, or sooner if more information becomes available.

Posted Mar 02, 2026 - 09:00 PST

Update

We are continuing to investigate SMS delivery delays and failures from Twilio Alphanumeric Sender IDs to multiple networks in the United Arab Emirates. Our team is actively working on this issue and will provide another update in 2 hours, or sooner if more information becomes available.

Posted Mar 02, 2026 - 06:58 PST

Investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Alphanumeric Sender IDs to multiple networks in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 02, 2026 - 05:58 PST

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).