We have fully investigated the issue of Inbound SMS delivery failures to a subset of Twilio’s Brazil phone numbers, and it was determined that it was an issue with a suspended Twilio account (number) and there was no customer impact. All systems are operational.
Posted Feb 04, 2024 - 23:30 PST
Update
We are continuing to experience inbound SMS delivery failures to a subset of Twilio's Brazil phone number. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Feb 04, 2024 - 21:15 PST
Investigating
We are experiencing inbound SMS delivery failures to a subset of Twilio's Brazil phone number. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Feb 04, 2024 - 20:15 PST
This incident affected: CARRIER NETWORK (SMS, Latin America).
