Subset of the Users are Unable to Login via Twilio Console

Incident Report for Twilio

Resolved

Posted Oct 03, 2023 - 07:30 PDT

Monitoring

Login to Twilio console is now operating normally. We will continue to monitor for system stability. Customers who attempt multiple times and get their account suspended should have received an email in order to reactivate their account themselves. Also, please make sure to clear cache and cookies before a new login attempt. We’ll provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 03, 2023 - 07:00 PDT

Update

We continue investigating an issue where subset of the users are unable to login via Twilio Console. Customers may see "Wrong email or password" error upon entering their password. We are actively working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 03, 2023 - 06:36 PDT

Investigating

We are investigating an issue where subset of the users are unable to login via Twilio Console. We are actively working to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 03, 2023 - 06:06 PDT

This incident affected: DEVELOPER TOOLS (Console).