Call failures for programmable voice, client and SIP in Australia

Incident Report for Twilio

Resolved

Australian traffic for Twilio Client for Web and Mobile has been restored.

Posted Jun 05, 2016 - 01:16 PDT

Monitoring

Australian traffic for Twilio Client for Web and Mobile has been restored and we will continue to monitor for issues.

Posted Jun 04, 2016 - 23:58 PDT

Identified

We are experiencing a network outage at our Australia datacenter, impacting multiple voice services. Our engineers are working to restore service. Next update in 30 minutes.

Posted Jun 04, 2016 - 23:27 PDT

Investigating

We are experiencing an outage affecting some calls in Australia. We are investigating the root cause of the issue.

Posted Jun 04, 2016 - 22:48 PDT

This incident affected: ELASTIC SIP TRUNKING US1 (Origination US1) and PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1, Client Mobile US1, Conference US1, Recording US1, Queue US1, Text-to-Speech US1, Recording Transcriptions US1, TwiML US1).