WhatsApp Messages Stuck in Outbound Queues

Incident Report for Twilio

Resolved

The issue affecting Outbound WhatsApp messages has been resolved, and the service is functioning normally at this time.

Posted May 11, 2023 - 10:44 PDT

Monitoring

Outbound WhatsApp messages are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted May 11, 2023 - 10:24 PDT

Update

We continue experiencing a partial degradation with outbound WhatsApp messages. Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 11, 2023 - 10:14 PDT

Update

Our monitoring systems have detected a partial degradation with outbound WhatsApp messages. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 11, 2023 - 09:14 PDT

Investigating

Our monitoring systems have detected a potential issue with some WhatsApp outbound messages queued. Our engineering team has been alerted and is actively investigating. We will update as soon as we have additional information.

Posted May 11, 2023 - 08:53 PDT

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).