WhatsApp Messages Delivery Delays via Flex

Incident Report for Twilio

Resolved

Flex was degraded for approximately 65 minutes between 10:00 and 11:05 Pacific Time on 05/09/2022. During this period, some customers may have experienced delays in sending or receiving WhatsApp messages in Flex. The issue has now been resolved.

Posted May 09, 2022 - 11:29 PDT

Investigating

Our monitoring systems have detected a potential issue with Proxy failing to get WhatsApp number. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 09, 2022 - 10:39 PDT