SMS Delivery Delays to Multiple Networks in India via a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in India via a subset of shortcodes. This incident has been resolved.

Posted Sep 27, 2025 - 14:32 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in India via a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 27, 2025 - 12:33 PDT

Update

We continue to experience SMS delivery delays when sending messages to Multiple Networks in India via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 27, 2025 - 10:34 PDT

Update

We continue to experience SMS delivery delays when sending messages to Multiple Networks in India via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 27, 2025 - 08:44 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Bharti Airtel in India via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 27, 2025 - 07:50 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).