500 Errors for Messaging Channels Message Send Requests (including WhatsApp)

Incident Report for Twilio

Resolved

Twilio Messaging Channels were degraded for 32 seconds between 11:11-11:12 AM Pacific Time on 03/26/2024. During this period of time customers may have experienced 500 errors from the Twilio API. The issue has now been resolved.

Posted Mar 26, 2024 - 13:34 PDT

Investigating

We are experiencing an internal issue that may result in SMS errors. We will provide an update in 1 hour, or as soon as more information is available.

Posted Mar 26, 2024 - 12:33 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).