SMS Delivery Delays to a Subset of Australia Twilio Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to a subset of Twilio Australia Phone Numbers. This incident has been resolved.

Posted Nov 12, 2024 - 13:27 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to a subset of Twilio Australia Phone Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 12, 2024 - 11:31 PST

Update

We are still experiencing message delays to a subset of Twilio Australia Phone Numbers. Customers may experience latency in receiving SMS messages from various mobile networks in Australia. Our engineers are continuously working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 12, 2024 - 11:13 PST

Investigating

We are experiencing message delays to a subset of Twilio Australia Phone Numbers. Customers may experience latency in receiving SMS messages from various mobile networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 12, 2024 - 10:44 PST

This incident affected: CARRIER NETWORK (SMS, APAC).