Delays in Processing Programmable Voice Recording Transcriptions

Incident Report for Twilio

Resolved

We are no longer experiencing issues with call recording transcription delays. This incident has been resolved.

Posted May 09, 2022 - 19:14 PDT

Monitoring

Call recording transcription is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted May 09, 2022 - 18:14 PDT

Investigating

During our monitoring period, we detected intermittent delays in processing transcription of call recordings. Our engineers are actively investigating. We’ll provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 11, 2022 - 11:57 PST

Update

We will continue to monitor Programmable Voice call recording transcription for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 11, 2022 - 11:49 PST

Monitoring

Call recording transcription is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 11, 2022 - 11:14 PST

Update

We are continuing to investigate delays in processing call recording transcriptions. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 11, 2022 - 11:09 PST

Investigating

We are investigating delays in processing Programmable Voice call recording transcriptions. Our engineers are actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Mar 11, 2022 - 10:09 PST

This incident affected: PROGRAMMABLE VOICE (Recording Transcriptions).