Issue with Outbound Calls to US Networks

Incident Report for Twilio

Resolved

We are no longer experiencing degraded quality of outbound calls for a small subset of customers. This incident has been resolved.

Posted Apr 14, 2022 - 12:03 PDT

Monitoring

We are observing a recovery in the degraded quality of outbound calls for a small subset of customers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 14, 2022 - 10:20 PDT

Update

We are observing an issue with degraded quality in trunking terminating calls for a small subset of customers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 14, 2022 - 09:18 PDT

Investigating

We've become aware of a potential issue with degraded quality in trunking terminating calls for a small subset of customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 14, 2022 - 09:01 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1).